Flash Player Yahoo Toolbar FAQ
Sunday, 06 March 2005Macromedia have posted added a new section to the Flash Player FAQ regarding the recent default bundling of the Yahoo Toolbar with the Flash Player download. Well done Macromedia, though I can’t help but think it would have been better to post this at the same time as implementing this ‘offer’ rather than after the fact to counteract the backlash from the developer community. Surely such a reaction wouldn’t have been that hard to anticipate given that you’re potentially messing with people’s livlihoods?
There are two interesting questions in the FAQ that I think need looking at in more detail…
Does the Yahoo! Toolbar offer decrease Flash Player install rates from the Flash Player Download Center? No. Preliminary information suggests that Flash Player install rates from the install page have improved. We will continue to monitor this closely to ensure that Flash Player install rates are not negatively affected.
Call me stupid, but did anyone at Macromedia stop to think that the increased install rates might be developers checking out how bad the damage might be for themselves? Or maybe they’re investigating how difficult it’s going to be to talk their clients through how to uninstall the Yahoo Toolbar when they realise they’ve been tricked into downloading it?
A more interesting statistic would be the number of genuine downloaders who then had to manually purge the Yahoo Toolbar from their system because they didn’t want it in the first place.
Why is the Yahoo! Toolbar offered by default? Macromedia wants the relationship with Yahoo! to be as successful as possible. Thus, we have set the default settings to encourage installation of the Yahoo! Toolbar. We are continually monitoring install statistics and user feedback and will adjust the install process as necessary in order to ensure the continued adoption of Flash Player.
The first statement here explains the whole deal. Macromedia aren’t focused on end users of the Flash Player, or on the developer community; they’re focused on their lucrative deal with Yahoo. The reason the Yahoo Toolbar is ‘offered’ by default is that both Macromedia and Yahoo know that people wouldn’t download it if they had to make a conscious choice. Instead they make it the default option, hoping to trick those people who were too tempted by the hugely inviting ‘Install Now’ button to realise just what they were getting.
As for the second statement, by the time this ‘offer’ has affected the install stats enough for anyone to notice, the damage will already be done. I can’t believe that a company like Macromedia, with all the bright minds they employ, cannot see this for themselves. It just goes to show the blinding power of the mightly dollar.
At the bottom of the FAQ section Macromedia invite us to contact them via their Feedback Form if we have any suggestions. I recommend that everyone who is concerned about this ‘offer’ to let Macromedia know your concerns. Don’t go over the top - present your concerns in a polite but firm tone, and we might just be able to get this ‘offer’ switched to opt-in instead of opt-out (which is the best we can reasonably hope for.)








Hey, Steve- (thanks for the ping in LordAlex' comments, btw!) Thanks for
Scott Fegette | Sunday, 06 March 2005 | 2:56 pmHey, Steve- (thanks for the ping in LordAlex’ comments, btw!) Thanks for the ref- a few thoughts (although I listen more than I write, mostly). I know there’s been a lot of talk, and even more ‘filtering’ of the real scenario, so hope I can help shine some light, or at least alternate POVs on some of this?
First, the player FAQ w/Yahoo notes has been up for a couple weeks now- this deal has been active for more than just a few days. I’d suspect the first excerpt in question considered install/download data well before Thursday night’s Slashdotting, for the record. And yes- to my knowledge installations have gone up, not just traffic to the site to check out the offer. But I only have limited vision myself, just translating from my POV here.
Secondly, although I realize this can be taken as semantics (and is often confused in recent ‘blog/community postings), the Yahoo! toolbar is not actually ‘bundled’ with anything. It’s offered from the Macromedia website, to Win/IE users ONLY (if they don’t already have the toolbar installed), and is not part of the standalone installers themselves or the ActiveX ’silent’ update. Using the Detection Kit and ActiveX’s background mechanism will still serve up offer-free, silent player updates for site visitors- does this alleviate any of the concern for yourself/your clients? I’m honestly curious- specifics as to your own projects/clients would help to get the message straight back here internally, thanks.
Re: your second quote from the FAQ- although I can’t go into a lot of detail on the Yahoo partnership in general, the deal actually does mean quite a large deal of resources and focus on Flash, the Flash Player, and the Flash economy- and there’s a lot in progress on both sides that has yet to see the light of day. Sure, the initial messaging was not good, you’re dead to rights there. The FAQ (recently updated) isn’t necessarily a proactive statement either, but it’s been updated recently to cover some of the growing concerns. That’s how changes in the Player download area and experience are generally documented, for what it’s worth.
Opt-out is a key consideration- got it, thanks! Definitely a shared concern I’ve seen discussed a lot over the last couple of days.
best- Scott/Macromedia
Hi Steven, Good questions. Thanks. a) We have a lot of
David Mendels | Sunday, 06 March 2005 | 7:06 pmHi Steven,
Good questions. Thanks.
a) We have a lot of techniques for monitering distribution and install of the Flash Player. We are intensely focused on keeping it small, seamless and trustworthy. So we are indeed very concerned about the reaction we have seen to our partnership with Yahoo. We are watching the feedback, the download rates, etc and we have folks working on other designs of the page we will test . I think/hope we can improve the clarity of the page dramatically and defuse the situation.
b) We do want the relationship with Yahoo to be successfull. I don’t think that is a bad thing for us or the Flash community. Please note that Yahoo is probably the single biggest (in terms of broad use and of viewership) user of Flash technology in the world (FlashCom too!). And this partnership is not just about the distirbution of the toolbar, but advancing the use and distribution of the Flash Player. Y! is a respected company and one of the top few portals in the world. And I think they are building some incredible applications and content using Flash, that we think will help advance the overall ecosystem (and more of which will be public over the new year).
That said, Macromedia making some money from traffic to our website is also hopefully not an unreasonable thing to do (if we do it in reasonable ways). The fact is we invest enourmously in building and distributing the Flash Player and related technologies, and we give away the Flash Player for free. We have a nice business of products around that, but we want to actually invest far more in innovation, testing, tooling etc than we could without the partnership with Y!. I think over the next year you will see a lot of new innovation around the Flash Player and in the background this relationship will deserve some credit for this.
All of this said, we sure screwed up in the communications with the community upfront. I think we failed to convey upfront a few key points:
We aren’t including anything in the Flash Player installer and we aren’t now or ever planning to mess with the small, seamless install of the Flash Player. What we are doing is leveraging our website, and making an optional offer to the trivially small percent of folks who choose to install the Flash Player that way. And by doing this, we are advancing a partnership that will allow for dramatic improvements in the Flash Player and related technologies.
I hope this is at least somewhat helpful. Please feel free to contact me directly at dmendels@macromedia.com to continue the dialogue.
Regards, David Mendels Macromedia
Okay guys. Commenting should be fixed now. Wordpress was for
Steve | Sunday, 06 March 2005 | 9:35 pmOkay guys. Commenting should be fixed now. Wordpress was for some strange reason marking them all as SPAM. Good points from both of you, thanks for taking the time to give some feedback. I’ll try and reply specifically to each tomorrow.
I agree with all the negative posts about the Yahoo!
Jack S | Wednesday, 29 June 2005 | 10:49 pmI agree with all the negative posts about the Yahoo! toolbar. I was setting up some new PC’s for some of my organization’s users. I have a script that calls all the installation programs that I use as a basic load for our computers. I have enough programs that need additional steps to install - almost all have a purpose. Now the installation of Flash and Shockwave will waste my time by making me pause to ENSURE that the Y! is not inadvertently installed along with the USEFUL software.
Oh, sure we can uninstall the toolbar ? or can we? Is it not a permanent feature of windows (from Win1.0 to Windows 3000) to keep little momentos of any and all programs installed on a computer?
By the way, I also use the Google toolbar - it is lightweight and has no apparent effect on the performance of the computer. Also, it is easily customizable to get rid of their proprietary buttons (which are still leaps and bounds better than the junk that comes with installing any Yahoo! widgets (toolbar, messenger, mail, etc.)
Maybe all those writing in are wrong, maybe the Yahoo! Toolbar is a wonderful brilliant example of software engineering and we really should all have it. (Yeah, right!) But I still don?t want my MM installer adding this magically delicious piece of sh.. er. software to my computer.
Since I am the one installing the players, and I will actually use imaging software to copy my first computer to the others, I will install the players ? this time.
PS ? I have taken great pains to ensure my users are using Windows Media Player instead of Realplayer because of the harrassment that comes standard with Realplayer. I will do almost anything to keep it off my network. (I know MS sucks, but since it comes with Windows anyway and for some uses it does the job ? I will use it.)
The last time i use the yahoo or better Yahpoo! bar
Raul | Wednesday, 12 April 2006 | 6:55 pmThe last time i use the yahoo or better Yahpoo! bar it throw away some of the things i needed , so who needs that on the computer. why cant we have just the needs and nothing else!
I nedd a flash player to play web games and
Franklin Robertson | Saturday, 29 July 2006 | 2:43 amI nedd a flash player to play web games and the yahoo flash player is the only one that I trust.
i was looking for a free flash player download so
bill burnett | Saturday, 29 December 2007 | 12:49 ami was looking for a free flash player download so i could use my audibles in yahoo messenger they say i need micromedia i cant seem to find what i need if you could help me i would appreciate it very much ty. sorry for the bother
the yahoo! messenger 8usexe seems too be only in default
erickc | Wednesday, 27 February 2008 | 10:40 amthe yahoo! messenger 8usexe seems too be only in default ,when clicking the tab (change skin )nothing happens ..even new skins i downloaded are not responceive \plugins from yahoo! so how can i fix this with out going mental ? please i would like to change my yahoo! messenger skin PLEASE …..